The WPS call center is receiving calls from customers who are being contacted by these scammers on a daily basis.
They have been representing WPS’s collection department and advising people that power would be disconnected within 45 minutes to an hour if payment was not provided via a credit card, a prepaid card or green dot card which could be purchased from a Walgreens, CVS or any other businesses that sell gift cards.
Scammers have also asked customers to meet them at different locations to collect payment. WPS would never ask anyone to meet them to pay a utility bill.
In the last few weeks, WPS has seen numerous customer calls advising WPS about an email from PGE.com and the subject line states “to review recent statement.” PG&E is a utility company based out of San Francisco and has posted a warning to customers on their own web site and provided information to possible victims. abclocal.go.com/kfsn/story?section=news/consumer&id=9388390
WPS wants to reiterate the message that is found in the attached link about the PG&E scams and: do not respond to the request, do not click on any links in the email, do not open any attachments and do not provide any personal information. The DATCP advises that any persons receiving an e-mail that contains PG&E should forward the e-mail to DATCPHOTLINE@WI.Gov
If customers have questions about an e-mail, phone or text pertaining to their WPS account, do not open the email or text. Customer should instead contact WPS at 800-450-7255 and call Consumer Protection at 1-800 422-7128.