Effective November 19, 2012, Wisconsin Social Security offices will be open to the public Monday through Friday from 9 a.m. to 3 p.m. – a reduction of 30 minutes each weekday. In addition, beginning January 2, 2013, offices will close to the public at noon every Wednesday.
While agency employees will continue to work their regular hours, this shorter public window will allow them to complete face-to-face interviews and process claims work without incurring the cost of overtime.
In addition, on November 23, the day after Thanksgiving, all Social Security field offices will be closed to the public. As we did last year, employees working that day will focus on reducing backlogged workloads.
Most Social Security services do not require a visit to a local office. Many services, including applying for retirement, disability or Medicare benefits, signing up for direct deposit, replacing a Medicare card, obtaining a proof of income letter or informing us of a change of address or telephone number are conveniently available at www.socialsecurity.gov or by dialing our toll-free number, 1-800-772-1213. People who are deaf or hard of hearing may call our TTY number, 1-800-325-0778. Many of our online services also are available in Spanish at www.segurosocial.gov.
Ken Hess is the Public Affairs Specialist for Northern Wisconsin. You can contact Ken via email at Kenneth.email@example.com